Privacy Notice

Indi & Milo is committed to complying with the latest rules and regulations regarding customer privacy and data protection. This document has been created in order to ensure Indi & Milo's compliance with the General Data Protection Regulation (GDPR) May 2018, and to provide continued transparency to customers of Indi & Milo in respect of the use and safe storage of personal data.

Any use of 'us', 'our' and 'we' in this notice refers to Indi & Milo directly. Use of terms such as 'individuals', 'customers' or 'clients' refers to any person(s) who have provided personal information to Indi & Milo.

How We use Personal Information
In order for Indi & Milo to provide accurate quotations, the delivery of goods and online invoices; individuals must provide personal information (name, address, email address etc.). There is no obligation from the customer to provide this personal information, but with the exception of face-to-face sales, Indi & Milo would be unable to provide its services without this information.

Customers maintain the right to object to the use of their personal information by Indi & Milo. An individual may contact Indi & Milo at any time during or after a transaction to request that Indi & Milo cease using their personal information. At which point, Indi & Milo will:

Immediately cease all use of the personal information and dispose of any and all sensitive materials in an appropriate manner; or
Provide a full and detailed explanation as to why, at that time, Indi & Milo is unable to cease use of personal information.

Indi & Milo offers a postal delivery service on all orders at a cost to the customer. Royal Mail PLC is used as a third-party company to fulfil the postage orders from Indi & Milo. As a result, Indi & Milo must provide Royal Mail PLC with client personal information, specifically their name and address. The use of Royal Mail PLC is made clear to the customer prior to any order and they must consent to the personal information being passed on from Indi & Milo to Royal Mail PLC, in order to complete a transaction with Indi & Milo.

Indi & Milo operates with a focus on online sales. Facebook Inc, Instagram, Wix.com and Microsoft Corporation are all companies that provide online platforms in which a customer may contact Indi & Milo. Should a customer contact Indi & Milo using one these methods, then Indi & Milo may request that personal information be sent via the platform in order to complete an order or quotation. The customer may choose to use one of these methods in order to provide the required information to Indi & Milo, and by doing so gives consent for both Indi & Milo and the chosen platform, unless otherwise stated in their own terms and conditions, to view and/or use the information provided. Using one of the mentioned companies to which Indi & Milo has an online presence to contact Indi & Milo, opens a dialogue in which the customer gives consent to receive private messages within use of the given platform.

All conversations between Indi & Milo and the customer that may involve the use of personal information are done so in private. None of the information provided in these private messages will ever be shared publicly or with a third-party, excluding government intervention (e.g. at the request of the police). Indi & Milo may, on occasion, request that the customer provide pictures and/or feedback in respect of a completed order. Indi & Milo will disclose any and all use for this material prior to the customer providing the information. Compliance to this request is optional on the part of the customer. Indi & Milo provides a service in which a customer can personalise an item. This may lead to a customer providing the personal information of another party e.g. for a gift. Indi & Milo will only contact the individual who initiates a transaction and/or provides payment for that particular order. It is the responsibility of the customer to ensure that they have received consent before providing another person’s personal information to Indi & Milo.

The Personal Information We Collect & Safe Storage of This Information
As previously mentioned, Indi & Milo must collect certain pieces of personal information from a customer in order to provide their services. This information will include the customer’s name and address and/or the customer's email address and contact number. Any paper copies of this information are kept in locked storage in a secure property. Digital copies of this information are stored on a password protected mobile device used by Indi & Milo. Any digital folder or document containing potentially sensitive information will have further encryption in order to keep the information secure.

All passwords protecting private information differ and only the owner of Indi & Milo is informed as to the passwords. Typically, Indi & Milo will hold personal information of the customer for three years in order to fulfil repeat orders, track prior transactions and keep record of sales. After this time, Indi & Milo will permanently destroy any personal information stored. In the case of paper copies, this information is shredded and separated and recycled at different times. In the case of digital files or documents, these are permanently deleted from the mobile device. Should an individual request that their personal information be destroyed before this time, Indi & Milo will:

Destroy the personal information thoroughly; or
Give a detailed explanation as to why, at that time, Indi & Milo is unable to destroy the information.

Indi & Milo collects any and all of the personal information directly from the customer. Sending Indi & Milo this information shows direct consent from the customer that the information can be used and stored in the manner explained above. Indi & Milo does not collect outside information or information from third-parties nor does Indi & Milo send any personal information to third-party companies without the consent of the customer (e.g. Royal Mail PLC). Indi & Milo may receive personal information from Paypal Holdings Inc. This information is needed to complete payment and to deliver the goods ordered. A customer gives consent for Indi & Milo to view and/or use this information when sending payment.

Additional Notes & Customer Rights
Indi & Milo is committed to protecting the personal information of its customers. To this end, Indi & Milo will only use third-party companies that adhere to the rules and regulations of Government Standards in regards to securing personal information.

Any person(s) whose personal information Indi & Milo holds maintains the right to object to its use. Indi & Milo will, as mentioned, cease use of the personal information immediately or, alternatively, provide a detailed explanation as to why this is not possible.

Customers also maintain the right to view the personal information gathered by Indi & Milo. Should this request occur, Indi & Milo will provide any and all information regarding that particular customer, however Indi & Milo will not provide anyone but the customer who has either contacted Indi & Milo or the individual who made payment with information regarding that order, with the exemption of a Government Agency (e.g. Police).

Customers may contact Indi & Milo to update or correct contact details to which Indi & Milo will oblige. Verification of identity may be required in this instance. Customers maintain the right to complain regarding the order or service received by Indi & Milo. Indi & Milo can be reached by means of the original method of contact prior to an order and will work to resolve any issue that arises. However, should a customer wish to make a complaint with the Information Commissioners Office (ICO) they are entitled to do so. It may be necessary to amend and/or update this notice. Should the need arise, an updated version of this notice will be provided by Indi & Milo. Should you wish to contact Indi & Milo, or to view the terms and conditions of any third-party companies mentioned in this notice, please follow the correct link provided below:

Afton Cope
Northminster House, Northminster, Peterborough PE1 1YN
Email: indiandmilo@hotmail.com

https://www.paypal.com/va/webapps/mpp/ua/legalhub-full
https://en-gb.facebook.com/full_data_use_policy
https://help.instagram.com/155833707900388

https://www.wix.com/about/privacy

https://privacy.microsoft.com/en-us/privacystatement

Date 24 May 2018. Version 1.